Shipping policy

Shipping and Returns

RobinDrip is a provider and manufacturer of custom goods, therefore we are unable to accept returns on items.

All Sales are final. 

That being said, we would hate to hear you are unsatisfied, that is why we created our own version of a satisfaction guarantee. If you aren't satisfied with your purchase let us know how we can fix it, and we can provide to you at cost! Contact our team, or live chat with our associates and let us know how we can assist!

COVID-19 UPDATE

Due to high demand and the ongoing health crisis in the world, some items currently experiencing severe delays in shipping. Some shipment companies are currently experiencing a backlog in processing deliveries as well as rerouting shipments due to flight cancellations. Delivery may take up to 10 business days or more. Please note that these delays are entirely out of our control. 

Rest assured you will receive your order; we are tracking and monitoring all orders daily. Please contact our Customer Support team if you have any questions. We apologize for the inconvenience and thank you for your patience.

We support sustainability and standard shipping (the cheapest shipping rate with long shipping times) is an important factor in lowering our carbon footprint on the environment.

We ship and work with different designers and suppliers around the world to create our pieces in order to be able to bring them to you at a low cost. Depending on where you live, Our products are made in the USA and Canada. 

Orders will be processed and fulfilled within 1-2 business days of purchase.

Advised Shipping Times (Business Days)

 

Once an item has been shipped, RobinDrip shall not be responsible for any uncollected parcels which includes presenting an incomplete or wrong address.

Tracking 

Once your order is shipped, you will receive a shipping confirmation email with a tracking number (if applicable). Please allow up to 3 business days for the tracking code to activate.

Duties, Customs & Taxes 

Customers are also fully responsible for all duties, customs and taxes. Robin Drip is not responsible for any taxes or duties applied to your order. To find out about duties, customs and taxes please visit your local customs website.  

 

RETURNS

All sales are final. 

We do not offer returns due to hygiene reasons. We do not process exchanges, returns or refunds on any purchases.

Whilst we hope this never happens, if you received a damaged or defective item, we will happily replace it within 7 days of delivery. Please email our Customer Support team with your order number and a photo of the damages. All items must be UNWORN and have original tags/packaging. 

An item is not deemed faulty if damaged while wearing the item and cannot be returned.

 

Exchanges  
We will only replace items if they are defective or damaged. 

 

Refunds
Every order is custom made to order so we are unable provide any refunds. All sales are final.

 

Return Fees & Shipping 

Once an item has been shipped, Robin Drip shall not be responsible for any uncollected parcels which includes presenting an incomplete or wrong address.

We do not process cancellations once your item has been shipped.

Duties, Customs & Taxes 

Customers are also fully responsible for all duties, customs and taxes. Robin Drip is not responsible for any taxes or duties applied to your order. To find out about duties, customs and taxes please visit your local customs website. 

We do not process cancellations, refunds or returns in this case.

If you have any questions or concerns, please contact our Customer Support team at support@robindrip.com and we will happily assist you.