Customer Engagement Manager APPLY NOW

Customer Service
Mon, Aug 31, 2020
Full time
  • Liaise with Clients

Engagement managers oversee the customer service operations within a business, dealing with customers directly and often as their first point of contact. They help clients to implement their services and plan projects more effectively, often setting up “discovery sessions” with key stakeholders to identify issues and ways to improve.

  • Analyze Business Data

In order to gain a clear overview of the company’s status, engagement managers analyze financial data, such as revenue, expenditures, and project budgets, to write more relevant and accurate proposals. From this data, they can create and implement an action plan, once they’ve gained the client’s agreement for each initiative within the project.

  • Manage Projects

A key aspect of an engagement manager’s role is to boost morale and build productivity within teams for better and more efficient execution of tasks and projects. Engagement managers lead on many different projects to ensure cohesion between project teams and to make sure that projects meet the initial brief from the client. Often, they conduct meetings with employees and clients to find solutions to problems and strengthen partnerships.

  • Identify Upselling Opportunities

Engagement managers identify new concepts for products and find ways to upsell or cross-sell to increase revenue and build brand awareness. They also recommend new systems and procedures to amplify productivity, which may include organizational changes to make these processes more efficient.

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